Power has partnered with Omnium, marking a significant step in strengthening its position as a leading omnichannel player.
In a recent press release, Omnium announced its collaboration with Power to streamline order processing and elevate the overall customer experience.
Over the years, Power has expanded its omnichannel offerings, catering to diverse customer preferences, from online shopping with in-store pickup to home delivery from another store. With this growing complexity in order handling, the need for a more efficient system became imperative.
To address this challenge, Power has embarked on a transformation journey, replacing its outdated POS system across all stores with Omnium OMS. Acting as a central hub, Omnium OMS seamlessly integrates with the new POS system, orchestrating orders before they are forwarded to the ERP.
Even Lutnæs, Group CTO at Power, expressed confidence in Omnium OMS, highlighting its modular architecture perfectly tailored to address their order processing needs. The implementation is anticipated to be straightforward, given Omnium’s specialized focus on order processing.
The outcome is a cohesive trading experience for Power’s customers, offering consistent interactions across all channels. Moreover, there’s a vision for customers to have greater autonomy in managing their orders, regardless of their location.
Petter Balstad, CEO of Omnium, extended a warm welcome to Power, emphasizing Omnium’s commitment to meeting the evolving needs of modern businesses. He expressed confidence that Omnium OMS will play a pivotal role in enhancing Power’s customer experience to new heights.
Text source: Retail magasinet
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